To eliminate the need for institutional care settings for our most vulnerable community populations.
To raise the bar of service delivery by providing superior and competitive community based care options to those most in need in our communities.
- We believe that no person is “too challenging” to be in the community and design comprehensive programming to reflect this. We fiercely advocate for community-based services while holding a respected professional reputation in the community.
- We believe that competition raises the bar of service delivery and we act in alignment with this belief. We constantly try new things with a high risk tolerance. We aren’t afraid to fail and try something different.
- We do what we say we will do with our teams, families and the people we serve. We work quickly with a sense of urgency until it is done and done well. We understand that dropping the ball creates distrust and more work for ourselves and others.
- At our core, we are each expert problem solvers that utilize excellent judgment. We expect each other to solve our own problems that will create the best outcomes possible.
- We create meaningful and creative community-based programs to provide services to people who are underserved in our communities.
- We always align ourselves upward and work with the following hierarchy in mind: 1) for the organization and people we serve 2) for our teams 3) for ourselves.
- We expect a positive morale from each other at all times. We hold ourselves and each other to solution-based discussions that propels the team forward.
- We operate without anonymity or confidentiality in our teams. We are a transparent company that operates with full professional disclosure. We stand behind what we say at all times and are accountable to our words and actions.
- We own our area of domain and embrace increased responsibility. We understand that pressure that isn’t contained will “bleed sideways” and “rise up” and we work to ensure our peers and leaders do not suffer due to our lapse in containment.
- We embrace change, flexibility, and growth. We are constantly pushing ourselves to be the best service provider in the industry that others can strive to emulate.
- We provide services in a manner that makes financial sense so that we are always in a position to provide competitive wages and make the best decision for the people in services and the team that supports them.
- We take ownership of the skill level of our teams. We are ultimately responsible for hiring a skilled workforce and continually training individuals to meet the standard of excellence.
- We are ultimately accountable for our outcomes and the timely completion of our processes. We actively produce visible work at all times and take responsibility for our team results.
- We share information and flamboyantly over-communicate our efforts. By doing so, we create public accountability for ourselves while decreasing unnecessary duplication of work by others.
- We actively push the pressure down and train our team to absorb and disperse it effectively. We identify pain points and then quickly address them with a high sense of urgency. We resolve pain points by proactively hiring and/or delegating increasing workloads within our skilled teams.
- We encourage positive conflict and solution-based discussions with candid emotional transparency that reflects the passion and commitment we have for the mission of the company.
- We constantly build high level and replicable workflows and systems to increase efficiency, train more effectively, delegate work and decrease the need for administrative overhead.
- We address problematic behaviors with our teams, systems, and ourselves that interfere with successfully implementing our vision and mission. We hold a firm line of expecting our team members to positively and functionally engage in our mission and the work that we do.
- We expect our teams to complete their responsibilities in full and do not tolerate fractional workload completion. We challenge every member of our teams to work hard and take on new responsibilities in an effort to fully utilize and develop our talent pool of resources.
- We are gatekeepers and do not let pressure rise up beyond ourselves as the checkpoint. We assume growth, constantly strive for improvement, and develop our teams to absorb continually changing workloads.
